Stay in Control

Protecting our players and promoting safe, enjoyable play are central to our approach at Viking Luck. Our commitment to responsible gambling means we build tools, policies and support around prevention, early intervention and recovery. Canadian players can expect transparent rules, clear controls over spending and time, and a prompt, compassionate response if gambling stops being fun. Encouraging balanced behaviour and reducing harm is a shared priority, so we work to provide practical measures and to connect people with professional help when needed.

Viking Luck Responsible Gambling Policy

Our policy sets out the principles we follow to keep play safe for everyone. We combine proactive account monitoring, player-facing controls and trained support staff to identify risky patterns and intervene early. Transparency and respect for privacy guide all actions we take.

Player protection principles

Keeping customers safe involves fair treatment, data protection and a focus on prevention. We limit access for underage users, require identity verification to reduce fraud, and use analytics to spot unusual wagering or rapid losses. When concerns arise, our priority is to protect the player, not revenue.

Tools to manage your play

Deposit limits

Players can set daily, weekly or monthly deposit caps in account settings. Limits are adjustable but changes may include a waiting period to prevent impulsive increases.

Session time limits and reality checks

Timed session reminders and optional logout timers help maintain healthy play patterns. Pop-up reality checks can show time spent and amounts staked during a session.

Time-outs and self-exclusion

Temporary time-outs are available for short breaks, while longer self-exclusion options let players suspend or close accounts for extended periods. We respect binding exclusions and will enforce them promptly.

Account restrictions on request

If requested, we can restrict product access, disable specific games or suspend deposits and withdrawals while a player seeks help. Our support team assists with setting up and reviewing restrictions.

Recognizing signs of problematic behaviour

Warning signs include chasing losses, hiding activity, sudden changes in betting size or frequency, financial stress related to play, or neglecting personal responsibilities. Family members and friends noticing these patterns are encouraged to contact us so we can help implement protective measures.

Getting professional help

We encourage anyone concerned about gambling to reach out to qualified organisations and local health services. Useful resources in Canada include provincial problem‑gambling helplines, ConnexOntario, the Responsible Gambling Council, Gamblers Anonymous and the Centre for Addiction and Mental Health (CAMH). Visit your provincial health site or contact our support team to find the appropriate help in your region.

How we will help

Support from our side includes confidential discussions, referral to professional services, setting or enforcing limits, and following up after interventions. Contact our 24/7 support via live chat or email to request assistance - our team is ready to help every step of the way.