Data Privacy Policy
This Privacy Policy explains how we at Viking Luck collect, use and protect the personal information you provide when you create an account, play games, place bets or browse our site in Canada. We respect your privacy and describe below what data we collect, why we use it and the choices available to you.
Types of data we collect
We collect several categories of information to operate your account and provide services.
Personal data
This includes information you give us directly, such as your full name, date of birth, email address, postal address, phone number and government ID when required for verification. We also collect account credentials and communication preferences.
Technical data
Technical data includes IP address, device identifiers, browser type and version, operating system, location data derived from IP, and usage data about how you navigate our site or app. This helps us keep the service secure and working well on mobile and desktop.
Transactional and activity data
We record deposits, withdrawals, bets, game play, sports markets accessed, timestamps and any prize or payout activity. We also retain customer support interactions and records of decisions about responsible gaming controls or account restrictions.
How we use information
We use your information to provide and improve our services, authenticate accounts, process payments, perform anti‑fraud and anti‑money‑laundering checks, respond to support requests and comply with legal obligations. We may also use anonymized data for analytics, fraud prevention and product improvements.
Data protection practices
We protect data using industry standard technical and organizational measures, including encryption in transit, access controls and monitoring. Only authorized personnel and trusted third‑party providers have access to personal data for the purposes described in this policy. We retain information for as long as needed to provide services, meet legal requirements and resolve disputes.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to personalise content, remember preferences and analyse traffic. Third‑party analytics and advertising partners may place cookies to measure performance and deliver tailored ads. You can manage cookie settings through your browser or device and via any cookie controls presented on the site.
Information sharing and third parties
We share personal data with payment processors, identity verification services, game providers, IT and hosting vendors, and regulators where required. These providers process data on our behalf under contract and are required to keep it secure. We do not sell your personal information.
User rights
If you are located in Canada you may have rights to access, correct or request deletion of your personal information where applicable under local law. You can also object to or restrict certain processing and request portability of data we hold about you.
Access, correction and deletion
To exercise your rights, contact [email protected]. We will verify your identity before fulfilling requests and will inform you of any limitations that apply, for example where retention is required for legal or compliance reasons. Account closure does not always delete records needed for fraud prevention or regulatory compliance.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. Continued use of our services after changes indicates your acceptance. For questions about privacy practices at VikingLuck contact [email protected].