Viking Luck Casino Terms of Use

These Terms and Conditions set out the rules that govern your use of the Viking Luck platform and our relationship with you as a player in Canada. They explain your responsibilities, the services we provide, and how we handle account verification, payments, promotions and disputes. By registering or using our site you agree to follow these terms and any additional rules published for specific offers or services.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one personal account is permitted per customer, household and IP where required by our security checks. You must notify us immediately if you suspect unauthorised access or if your login details are lost. We may restrict, suspend or close accounts where fraud, multiple accounts, chargebacks or other prohibited activity is detected.

Eligibility requirements

To open an account you must meet the minimum age and legal requirements for gambling in your province. We require valid personal information and may request government-issued ID, proof of address and proof of payment method before allowing withdrawals. Accounts that fail verification will be limited until documents are provided and reviewed.

Acceptable platform use

Users must not engage in collusion, bonus abuse, money‑laundering, or any activity that interferes with fair play. Use of automated bots, pattern betting intended to exploit bonuses, and falsified information are prohibited. We reserve the right to void bets, seize funds or close accounts where misuse is identified.

General bonus and promotion rules

Promotions are subject to specific terms that apply in addition to these general rules. Bonuses may carry wagering requirements, contribution rates by game type, maximum bet limits while a bonus is active and maximum cashout caps. Only one promotion may be active per account where indicated. Always review the promotion terms before opting in; if terms conflict, the promotion terms will prevail.

Deposits and withdrawals

Payments may be made with the methods shown in our cashier. Deposit and withdrawal processing times, limits and any fees depend on the chosen payment method. Withdrawals are subject to verification checks and may be delayed while documents are reviewed. We may apply daily, weekly or monthly limits and, for large wins, payments can be arranged in instalments under our payout policy.

Verification checks

Before your first withdrawal we will typically request KYC documents. Until verification is complete some withdrawal methods or limits may be restricted. We do not accept third-party deposits and all funds must originate from a payment source registered to the account holder.

Dispute resolution

If you have a complaint please contact our support team via live chat or email. We will acknowledge complaints and aim to resolve them promptly. If a dispute cannot be resolved directly, we may provide details of available independent dispute resolution options applicable to your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on site and, where appropriate, notified to account holders. Continued use of the VikingLuck services after changes are posted constitutes acceptance of the revised terms. If you do not accept a change, you should stop using the service and close your account in accordance with the account closure process.