General Terms and Conditions
Welcome to Viking Luck. This Terms and Conditions page explains the rules that govern use of our platform and sets out the relationship between us and our users in Canada. The document covers account responsibilities, eligibility, acceptable use, bonus and promotion principles, dispute handling and how updates to these terms are communicated. By accessing our services and creating an account, users agree to comply with the rules contained here and any additional policies referenced. Canadian currency references are shown in CAD and compliance obligations such as KYC and age verification apply to all accounts.
Account responsibilities
Account holders are responsible for maintaining accurate personal details and for safeguarding login credentials. Promptly updating address, contact number and payment information helps speed verification and withdrawals. We require that accounts are used only by the registered individual; sharing credentials or permitting others to access an account is prohibited.
Verification and KYC
Identity verification must be completed before the first withdrawal or when requested for compliance reasons. Standard KYC documentation includes government-issued photo ID and proof of address. Verification timelines may vary, and providing complete documents reduces processing delays.
Eligibility and restrictions
Players must meet the minimum legal age applicable in their Canadian province and must not be located in restricted jurisdictions. Only one account per person, household and device is permitted. Use of VPNs to circumvent geographic restrictions or to misrepresent residency is not allowed and may result in account suspension.
Restricted countries and responsible play
Certain countries are restricted due to legal or regulatory reasons. Responsibility for ensuring local legality rests with the user. Tools for self-exclusion, deposit limits and time-outs are available to support safer play.
Acceptable use of the service
Use of the platform must conform to applicable laws and these terms. Fraudulent activity, chargebacks, collusion, bonus abuse and attempts to manipulate games or systems are strictly forbidden. Abusive behaviour toward staff or the exploitation of technical vulnerabilities will be treated as a breach and may lead to account closure and forfeiture of funds.
Payment and transaction rules
Deposits and withdrawals must use the payment methods registered to the account holder when requested. Processing times, minimums and limits apply and fees may be charged by third-party payment providers. Withdrawal limits can vary by verification status and VIP tier; very large wins may be paid in instalments under our payout policy.
Bonuses and promotions - general principles
Promotional offers are governed by specific terms published with each promotion. Generally, only one active bonus may be used at a time and bonuses are subject to wagering requirements, contribution percentages by game type, maximum bet limits during bonus play and expiry periods. Abuse or circumvention of promotional terms may lead to bonus revocation and account sanctions.
Wagering and game contributions
Wagering requirements, eligible games and maximum cashout limits will be specified for each offer. Games that contribute less toward wagering or are excluded will be listed. Users should review promotional terms before opting in.
Dispute handling and complaints
Customer support is the first point of contact for disputes. Detailed dispute procedures and escalation steps are provided in our support centre. If an issue remains unresolved, it may be escalated to our licensing authority, the Gaming Board of Anjouan, or addressed through applicable legal channels as set out in the full terms.
Changes to these terms
Terms and conditions may be updated to reflect regulatory, operational or legal changes. Notification of material changes will be provided via the platform or by email. Continued use of the service after notice constitutes acceptance of the revised terms.